Refund Policy

Welcome to Phalya. We strive to provide high-quality digital assets and a smooth experience for all our users. Please read our refund policy carefully before making any purchase.

Digital Products

All products available on Phalya are digital downloads, including but not limited to:

SVG Files
PNG Graphics
Typography Designs
Calligraphy Assets
Icons
Backgrounds
Creative Resources
Since digital products cannot be returned once downloaded, all sales are generally considered final.

Refund Eligibility

Refunds may only be granted under the following conditions:

Duplicate payment was made accidentally
The purchased file is corrupted or inaccessible
The asset is significantly different from its description
Technical issues from our side prevent download access

To request a refund, users must contact us within 7 days of purchase.

Non-Refundable Situations

Refunds will not be provided for:

Change of mind after purchase
Lack of software knowledge to use files
Downloaded files already accessed successfully
Incorrect purchase made by the user
Compatibility issues not mentioned in the product description
Failure to read product details before purchasing

Subscription Plans

For subscription-based plans:

Users may cancel their subscription anytime
Cancellation stops future billing only
Current subscription payments are non-refundable once charged

Fraud Prevention

Phalya reserves the right to refuse refunds in cases involving:

Abuse of the download system
Excessive refund requests
Suspicious or fraudulent activity

Contact Us

For refund requests or billing support, please contact us:

Email: support@phalya.com
Website: https://phalya.com

Policy Updates

Phalya may update this Refund Policy at any time without prior notice. Users are encouraged to review this page periodically.

Last Updated: May 2026